To process a return or exchange, please email support@lanoush.com and we will be happy to help you.

We’re all about customer service. Unlike many of our competitors, we do not charge restocking fees for returns or exchanges. We’re not bragging, but we thought you’d like to know!

We will gladly accept the return or exchange of new and unused products for a period of 15 days from the date you receive your extensions. Please note you are responsible for the additional cost of shipping incurred for the return or exchange.

The law prevents us from accepting returns of worn or tested hair extensions, due to the personal nature of the product and for hygienic reasons. Please be sure to confirm you have received the correct product before trying it on, as we cannot accept returns or exchanges on products that have been worn. Should you have any questions about your product before wearing it, please contact us and we will promptly answer your question. Our best suggestion is to take the extensions out of the package, while leaving them tied together. This way you can see and feel them to decide if you need to make any changes.

This color doesn’t match my hair!
We do our best to provide you with clear sample pictures, so you know the color of the hair you’ve selected. If you received a color that does not match your hair, you may exchange for a new color. Please note that you will be responsible for the shipping costs associated with sending the product back to us and having the new product shipped to you.

Products eligible for return or exchange
Must be in their original condition (unworn, undamaged, tags attached and in original packaging)

Thanks for shopping with us!